Free US Shipping • 30-Day Returns • Ships in 4–10 Business Days

SMALL SHIFT GOODS

Shipping Policy

Last updated: October 22, 2026

1. Where we ship

We currently ship only to addresses in the United States: the contiguous 48 states, the District of Columbia, Alaska, and Hawaii. We do not ship to APO/FPO/DPO military addresses or to US territories (such as Puerto Rico, Guam, the US Virgin Islands, American Samoa, and the Northern Mariana Islands). We do not ship internationally.

P.O. Boxes: Some carriers cannot deliver to P.O. Boxes. Please use a street address where possible. If you enter a P.O. Box, we may contact you for a street address, which can delay your order.

2. Shipping cost

Shipping is free on all US orders. There is no minimum order amount.

3. Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding US federal holidays) after you place them. Orders placed on weekends or holidays are processed on the next business day.

4. Delivery time

After your order ships, delivery usually takes 4–10 business days. Your order ships from a warehouse in the United States.

Total time from order to delivery is usually 5–13 business days. These are estimates, not guarantees. Carrier delays, weather, holidays, and high-volume periods can add time.

5. Tracking

When your order ships, we will email you a tracking number at the address you used at checkout. Tracking can take 24–48 hours to show its first update. If you have not received a tracking email within 4 business days of ordering, check your spam folder and then email [email protected].

Orders for more than one item may ship in separate packages with separate tracking numbers.

6. Address accuracy

Please double-check your shipping address at checkout. If you notice a mistake, email [email protected] right away. We can update the address only before the order ships. We are not responsible for packages sent to an address that was entered incorrectly. See our Refund & Return Policy for how we handle these cases.

7. Lost, delayed, or stolen packages

  • Not delivered: If your order has not been delivered within 15 business days of shipping, or tracking has not updated for 7 business days, email us. We will open a trace with the carrier. If the package is confirmed lost, we will send a free replacement or a full refund.
  • Shows "delivered" but you don't have it: Please check with neighbors, your mailroom, and around your property, and wait 2 business days. If it still hasn't arrived, email us within 14 days of the delivery date shown in tracking. We will file a claim with the carrier and work with you on a solution.
  • Damaged in transit: Email us within 30 days of delivery with photos of the package and item. We will send a replacement or refund. See our Refund & Return Policy.

8. Contact

Questions about your shipment? Email [email protected] with your order number.